Welcome to FastBuyz.online! We value your trust in our products and services. Our Refund & Return Policy is designed to ensure a smooth shopping experience for you, while also maintaining fairness for both our customers and our business. Please read this policy carefully to understand your rights and responsibilities when it comes to returns, exchanges, and refunds.
By purchasing from FastBuyz.online, you agree to this policy. If you have any questions, feel free to contact our customer support team before making a purchase.
1. Overview
At FastBuyz.online, we strive to deliver quality products that meet your expectations. However, we understand that sometimes a product may not be suitable, may arrive damaged, or may not match the description. In such cases, you may be eligible for a return, exchange, or refund, provided that your request meets the terms outlined in this policy.
Our policy covers:
- Products purchased directly from FastBuyz.online.
- Orders returned within the specified timeframe.
- Items in their original condition, packaging, and unused state.
2. Eligibility for Returns
You may request a return if:
- The product is defective or damaged upon arrival.
- The product is incorrect or does not match the description provided.
- You have received the wrong size, color, or variant.
- You are not satisfied with the product (certain exclusions apply).
Conditions for Return:
- Items must be returned within 7 days of delivery.
- Products must be unused, unwashed, and in their original packaging with tags intact.
- Proof of purchase (order confirmation, invoice, or receipt) is required.
- Certain items such as personal care products, intimate wear, perishable goods, and custom-made items are non-returnable unless defective.
3. Non-Returnable Items
To maintain hygiene and safety standards, we do not accept returns for:
- Personal hygiene items (e.g., beauty products, cosmetics, grooming tools).
- Innerwear, swimwear, and lingerie.
- Perishable goods (e.g., food, flowers, fresh products).
- Customized or personalized products.
- Items purchased during clearance or “final sale” promotions.
4. Return Process
If you wish to return a product:
Step 1: Contact our customer support at support@fastbuyz.online within 7 days of receiving your order.
- Include your order number, a description of the issue, and clear photos of the product (if defective/damaged).
Step 2: Wait for return authorization.
- Our team will review your request and provide you with return instructions and a return shipping address.
Step 3: Pack and ship the item.
- Ensure the item is securely packaged to avoid damage in transit.
- Customers are responsible for return shipping costs unless the return is due to our error.
Step 4: Inspection and approval.
- Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund.
5. Refunds
If your return is approved, your refund will be processed within 7–10 business days. The refund will be issued using the original payment method unless otherwise agreed.
Refund options include:
- Full refund for defective or incorrect items.
- Partial refund if the product shows signs of use or damage caused after delivery.
- Store credit if you prefer to make another purchase with us.
Important:
- Shipping charges are non-refundable unless the return is due to our error.
- Refund processing times may vary depending on your payment provider.
6. Exchanges
We offer exchanges for the same product in a different size, color, or variant, provided it is in stock.
- If the requested item is unavailable, you may opt for a store credit or refund.
- Exchange requests must follow the same steps as the return process.
7. Damaged or Defective Products
If you receive a damaged or defective product:
- Contact us immediately at support@fastbuyz.online with photos or videos showing the damage.
- We may request you to return the defective item before sending a replacement.
- In cases where a return is not required, we may issue a refund or send a replacement directly.
8. Late or Missing Refunds
If you haven’t received your refund:
- First, check your bank account or payment service.
- Contact your bank or payment provider — it may take some time before your refund is officially posted.
- If you have done all this and still have not received your refund, contact us at support@fastbuyz.online.
9. Order Cancellations
You may cancel your order before it is shipped. Once shipped, cancellation is not possible. In such cases, you may initiate a return after receiving the product, following our return policy.
10. Customer Responsibilities
When returning a product, you are responsible for:
- Ensuring the item is securely packaged.
- Paying return shipping costs (unless the return is due to our mistake).
- Providing accurate return details to avoid delays in processing.